1. Collection of Personal Information

We collect personal and health data (e.g., name, email, phone, Medicare numbers, dental records) when you engage with us (e.g., appointment bookings, contact forms).

2. Purpose of Collection

Your information is used to:

• Provide and manage dental services and appointments
• Process payments and health claims
• Communicate with patients
• Comply with legal and regulatory obligations
• Improve clinical care and clinic functionality

3. Sensitive Health Information

Health and treatment details are considered “sensitive information” under the Privacy Act. We will only collect this with your explicit consent and only for the purposes described.

4. Disclosure to Third Parties

We may share your data with:

• External professionals (e.g., clinics, labs) for treatment purposes
• Payment processors or insurers to process claims
• IT and hosting providers to support our systems
• Legal or regulatory authorities when required

5. Cookies & Analytics

We use cookies to optimize site performance and gather analytics (e.g., browsing metrics). You can disable cookies via browser settings, although this may affect site functionality.

6. Data Storage & Security

Reasonable technical and organizational safeguards are implemented to secure your data. However, no internet transmission is entirely secure—transfers are at your own risk.

7. Access, Correction & Deletion

You may request access to, correction, or deletion of your personal information. We will respond within a reasonable timeframe and may charge a small fee where permitted by law.

8. Data Retention

We retain records (administrative, billing, dental files) for mandatory periods (e.g., five years per ATO/health regulations).

9. Complaints & Privacy Officer

For privacy-related queries or complaints, contact our Privacy Officer at info@ezydentalgroup.com.au. We aim to resolve all concerns promptly in line with the Office of the Australian Information Commissioner (OAIC) guidelines.

10. Updates to this Policy

We review our Privacy Policy regularly and update it as needed. The current version is effective as of the date displayed on the website footer.