Payments and Accounts

Our clinic operates as a private practice, and we kindly request that all accounts be settled on the day services are provided. If treatment is completed at that visit, payment will be required at that time.

Some procedures span two or three appointments. In these situations, payments can be divided and finalised progressively as treatment continues.

For convenience, we accept cash, credit cards, EFTPOS, and direct deposit through your mobile banking app. HICAPS is also available for eligible claims.

Flexible orthodontic payment arrangements can be arranged within the practice.

Interest-free plans through MySmilePlan are also available, though approval must be completed before treatment begins.

Health Fund Processing

If you hold dental insurance, we can submit claims electronically through HICAPS to help you receive any rebate available to you. Please remember that your policy is an agreement with your fund, and you remain responsible for any gap should your coverage be lower than expected.

HICAPS claims must be processed on the day of service. If your card is unavailable, full payment is required, after which you may contact your fund for your reimbursement.